Beyond the bill: The true value of an informed water ratepayer
Water infrastructure works silently until it doesn't — and when a pipe bursts or rates rise, the difference between public trust and public panic comes down to one thing: effective communication.
Social media news to know – October 2026
Tripepi Smith’s Always-Be-Learning (#ABL) culture drives us to stay up to speed on constantly changing social media platforms.
Super El Niño communications: How your agency can stay ahead of the storm
National weather experts are forecasting a "Super El Niño" for California this fall and winter.
Social media news to know – September 2026
Tripepi Smith’s Always-Be-Learning (#ABL) culture drives us to stay up to speed on constantly changing social media platforms.
Social media news to know – August 2026
Tripepi Smith’s Always-Be-Learning (#ABL) culture drives us to stay up to speed on constantly changing social media platforms
The pizza on the electric bill: Four strategies for mastering PCIA communications
For CCA communication professionals, few customer service hurdles are as persistent — or as complex to explain — as the Power Charge Indifference Adjustment (PCIA).
Social media news to know – July 2026
Tripepi Smith’s Always-Be-Learning (#ABL) culture drives us to stay up to speed on constantly changing social media platforms.
Social media news to know – June 2026
Tripepi Smith’s Always-Be-Learning (#ABL) culture drives us to stay up to speed on constantly changing social media platforms.
Building Trust Through Transparency: Communicating About Contaminants
Waking up to a headline about water contamination is a nightmare for residents and water agencies alike.
